Shipping & collection

Our shipments are sent exclusively via GLS. Below you will find an overview of the estimated delivery time per country.

The delivery time applies from the moment your order is shipped. We ship parcels from Monday to Friday.

Our shipments are sent exclusively via GLS. Below you will find an overview of the rates including VAT per country.

For delivery, we work with GLS.

No, it is not possible to choose a delivery day in advance.

As soon as the carrier receives your order for delivery, you will receive an email with a track and trace code so you can track your parcel.

If the delivery date is not convenient, you can still choose to have the package delivered to a parcel shop on the track & trace page.

The delivery address of a placed order can no longer be changed online.

If you would still like to request a change, please contact our customer service as soon as possible.

Changes are no longer possible once your order has been handed over to our logistics partner.

In case of a wrong address, you can still choose to have the package delivered to a parcel shop via track & trace.

Have you received a damaged or defective product? Please contact our customer service as soon as possible.

Please provide:

• your order number;
• a brief description of the issue;
• if possible, a few clear photos.

We will review your report as quickly as possible and work with you to find a suitable solution.

Have you received a different product than the one you ordered? Please contact our customer service.

Please mention your order number and the product you received. We will make sure you receive the correct item as soon as possible and provide the necessary instructions to return the incorrectly delivered product.

If your parcel encounters problems during delivery, the carrier will inform you.

You can always track the status of your delivery via the track and trace code. You will receive this by email once the carrier prepares your order for delivery.

If the issue cannot be resolved this way, please contact our customer service.

If you are not at home at the time of delivery, the shipping partner will follow its standard procedure. This may mean that:

• the parcel is delivered to a pickup point;
• or a new delivery attempt is scheduled.

Always check your parcel tracking information for more details about the delivery.

We do everything we can to deliver your order as quickly as possible. However, in exceptional cases a delivery may be delayed.

First check your parcel tracking information. If you see no update or the delay lasts longer than expected, please contact our customer service. We will gladly follow this up with the shipping partner for you.

Can your parcel not be delivered and does tracking indicate that it has been lost? Please contact our customer service.

In that case, we will start an investigation with the shipping partner. If needed, we will provide a suitable solution, such as resending your order or issuing a refund.

When placing your order, you can also choose to collect it in our shop in Hechtel-Eksel. No additional costs apply for collection.

As soon as your order is ready for collection, you will receive an email from us with further instructions.
Please only come after you have received this message. Before then, your order will not yet be ready.

Collecting your order in another Cardgameshop store is not possible!

No, orders can only be picked up at Cardgameshop Eksel.
The other locations operate independently from the webshop.